Need help with the IBTrace Logger app — connecting a BT05, BT06, or BXP-S logger, syncing data, exporting reports, or anything else? Reach us at:
Include your account email and a short description of the issue (and which logger model, if it's device-related) so we can help faster.
My logger isn't showing up when I scan
Make sure Bluetooth is on and the logger is powered and in range. Pull to refresh the scan list, or restart the app if scanning appears stuck.
How do I delete my account?
See our account deletion page.
What data does the app collect?
See our Privacy Policy.